When we picked the new car up from the dealer two months ago (2023 Q3 40 tfsi Sportback) the dealer went through all the key user set up for my wife (its her car so i'm happy to be a guest user). The My Audi App was set up etc. and she entered her e-mail and a personalised PIN. From then on the vehicle recognised her as the "key user" and whenever she got in the car the screen registered her as the key user and said "hello Vera".
Suddenly this week, this has all disappeared and we are both guest users.
She always uses the same key, but I sometimes use her key and sometimes the "spare". Regardless of which key I'm using I always press "continue as guest" - has this confused the dear Audi which has caused it to delete the "key user" info ? Has anybody had this happen to them ?
Also, when we collected the car the dealer explained that the Audi Connect Activation Card with 10 digit code had not arrived, but it wasn't really needed and would make no difference in setting up the MyAudi App, the "key user" and other user profiles - is the dealer correct in this ?
The dealer said the card would arrive "soon" but we've heard nothing yet. Is it essential to have that card ? I think on previous models the 10 digit code was on the key tag.
Any info gratefully received.
TipperM
Suddenly this week, this has all disappeared and we are both guest users.
She always uses the same key, but I sometimes use her key and sometimes the "spare". Regardless of which key I'm using I always press "continue as guest" - has this confused the dear Audi which has caused it to delete the "key user" info ? Has anybody had this happen to them ?
Also, when we collected the car the dealer explained that the Audi Connect Activation Card with 10 digit code had not arrived, but it wasn't really needed and would make no difference in setting up the MyAudi App, the "key user" and other user profiles - is the dealer correct in this ?
The dealer said the card would arrive "soon" but we've heard nothing yet. Is it essential to have that card ? I think on previous models the 10 digit code was on the key tag.
Any info gratefully received.
TipperM
