Quite bad in their approach. I'd originally gone over there as they were one of the few dealerships which offer 24 hours test drives. Initially arranged to do so a couple of weeks back. Told I needed to do a meet/greet/accompanied test drive first, before they would hand the car over. Fine no problem. Arrived at the dealership to be told that oh didn't realise you wanted the 24hr drive (despite agreeing on the phone and by email)!
Then told we Can't today anyway as the bloke whose car I would be borrowing for the day was ill, but we can offer you a standard test drive and rearrange the extended. Fine I said. Briefly discussed a few figures - inquired as to whether they would attempt to offer discounts -Salesman replied that he wasn't sure and could I send over a couple of quotes so they could see. Ok no problem.
Heard nothing from them for 2 weeks despite a bit of prompting. Called yesterday to confirm the extended drive. Given the run around, and salesman was never available and failed to call back when he stated (pet hate of mine). Then has the gall to say that the 24 hour drive offer was a complete miscommunication, and that they were happy to come over to do so, but only if I agreed a deal with them first as they wouldn't offer any discounts (or even attempt to!). Jaw dropped a little at that!.
Sent back an email reply cancelling the test drive as I said I'm not prepared to agree to any deal until I've tested a car to my satisfaction! No deal for you Swindon Audi - Very definitley avoid!
Then told we Can't today anyway as the bloke whose car I would be borrowing for the day was ill, but we can offer you a standard test drive and rearrange the extended. Fine I said. Briefly discussed a few figures - inquired as to whether they would attempt to offer discounts -Salesman replied that he wasn't sure and could I send over a couple of quotes so they could see. Ok no problem.
Heard nothing from them for 2 weeks despite a bit of prompting. Called yesterday to confirm the extended drive. Given the run around, and salesman was never available and failed to call back when he stated (pet hate of mine). Then has the gall to say that the 24 hour drive offer was a complete miscommunication, and that they were happy to come over to do so, but only if I agreed a deal with them first as they wouldn't offer any discounts (or even attempt to!). Jaw dropped a little at that!.
Sent back an email reply cancelling the test drive as I said I'm not prepared to agree to any deal until I've tested a car to my satisfaction! No deal for you Swindon Audi - Very definitley avoid!