Purchased my new Q3 SE TFSI from them. I wanted certain options, including SatNav, leather, heated seats and DAB radio and they were very helpful managing to find a car in the country that met my spec. They secured it within a week or so and I picked it up two weeks or so after ordering. Excellent service giving me a bit of discount plus threw in GAP, wheel and tyre insurance plus Autoglym treatment. They gave me what I expected as a part exchange price and on handover had the car under a sheet in the showroom and went for the big reveal, nice touch. They also threw in a bottle of champagne. Good communications by email throughout the buying process and would be happy to got here again, Not tried their service department yet but no issues with he car on collection so PDI seems to have been done OK.