(Cut/paste from a posting by Ginatow)
The independent garage i use is in the Jewellery Quarter in Birmingham called Swallow Garage the owner Richard is a lovely chap and always very helpful , i have to say when my car went back twice after the cam belt change because of the problem he was mystified as to what it was and changed the whole kit again thinking it was faulty at his costs , when it happened the second time bless him , i live in Rugby , he organised recovery from my home address at his costs and he challenged VAG as to why and what is happening to then be told about the modification and the missing pre tensioner washer so i have to say a big shout out to Richard at Swallow Garage in the Jewellery Quarter Birmingham . i have to say also because of his honesty and customer service i will continue using him because you cant get a better service than that , i offered to pay some of his costs for labour and he wouldn't take another penny off me . His words to me were ' you have already paid me the first time , i need to make sure it is right and bless him he went above and beyond .