The old Leicester Audi dealer was right in the centre of town, and there was never any parking, and the whole site was a bit run-down. About 8 months ago, they moved to a brand-new site just on the outskirts of Leicester, near the M1 exit - much more accessible.
My first visit today to drop my 8 month old car in for it's first service (18,455 miles recorded) - and so far I am very impressed!
As I parked in a vacant space, a nice lady came out to tell me about the "drive-in" servicing bays - where you drive the car up to an up-and-over door and into a covered and tiled area with big glass windows either side (Workshop on the left, Showroom on the right) - then under cover the keys were handed over and I was taken for a chat to discusss the work to be carried out.
I was offered coffee and a sticky cake, then a taxi was called (at Audi's expense)to take me to work, and a 3pm appointment made to collect me from work.
All the staff were very pleasant (especially the one who saidshe was glad to see a Q3 in acolour other than Black, White or Grey!)- and the showroom was full of the complete range of shiny Audis!
Probably the best dealer experience I have ever had, so far - and I'm an ex Mercedes devotee (back when Mercedes actually did do good Customer Service)
My first visit today to drop my 8 month old car in for it's first service (18,455 miles recorded) - and so far I am very impressed!
As I parked in a vacant space, a nice lady came out to tell me about the "drive-in" servicing bays - where you drive the car up to an up-and-over door and into a covered and tiled area with big glass windows either side (Workshop on the left, Showroom on the right) - then under cover the keys were handed over and I was taken for a chat to discusss the work to be carried out.
I was offered coffee and a sticky cake, then a taxi was called (at Audi's expense)to take me to work, and a 3pm appointment made to collect me from work.
All the staff were very pleasant (especially the one who saidshe was glad to see a Q3 in acolour other than Black, White or Grey!)- and the showroom was full of the complete range of shiny Audis!
Probably the best dealer experience I have ever had, so far - and I'm an ex Mercedes devotee (back when Mercedes actually did do good Customer Service)