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Discussion Starter · #1 ·
Hi, Audi Main Dealers are insisting my cambelt needs changing as my car is now 5 years old, I also especially loved the way they casually mentioned that it is £749 for the job and if I'd like to get it done while the car is there.

I declined as my service book says 133,000 - anyway after speaking with a specialist I was told that Audi Europe still go by the 133,000 miles but Audi UK (in fact the whole VW Group UK) just put out a blanket mandate on all UK models that cambelts should be changed every 5 years as there were cases of cambelts snapping at low mileages.

So in light of this I probably will go ahead and get it changed - however what I wanted to check was that the specialist is saying that my water pump doesn't need changing alongside the cambelt as they're not run by the same belt (or something like that).

Is this the case? My car is a 1.4TFSI 2016 Auto
 

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I'd get it done too, unlike the TDI engines the water pump is at the other end of the engine. My wife's 1.4 TFSI A1 had the belt changed at the 5 year point, was around £500 in an independent (Vastec here in Warwick).
 
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Discussion Starter · #3 ·
I'd get it done too, unlike the TDI engines the water pump is at the other end of the engine. My wife's 1.4 TFSI A1 had the belt changed at the 5 year point, was around £500 in an independent (Vastec here in Warwick).
Thanks for your reply, yes I called the specialist back who explained the water pump is on the other side of the engine so should only be changed if it actually needs it. I've been quoted £370 all in by the nearest VAG specialist using Audi parts and they're able to update the online service record - I'm going to go ahead with this.

This begs the question - why are my local main dealer insisting I change the water pump too - do they not know their own cars?
 

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Audi dealers, being staffed by humans, vary immensely in capability!
 
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Discussion Starter · #5 ·
Ok so now I’m totally confused. I called the local main dealer and asked them why they were saying Do the water pump too, they’re insisting that it’s next to the cam belt and driven together.

Indy is saying they’re not, as is RSQ3John, but the local main dealer is insisting it is.

I’m thinking if I can just get the belt done and enjoy free MOTs for life then the extra cost I pay will kind of cover itself.
 

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The dealer is confusing the service requirements of the 4 cyl TDI engines that have the water pump at the front, where as the 1.4's pump is at the rear and driven by a camshaft.

Pics:

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Discussion Starter · #8 ·
The Saga continues, I decided to call Audi UK about Chingford recommending unnecessary work i.e. the water pump with the cambelt. To my utter amazement, their technician said the belt runs to back and runs the water pump ?!?!?!?! Therefore it is recommended that both are changed. So I asked why Milton Keynes Audi and West London Audi said only the cambelt needs changing - they said they couldn't comment.

Does anyone within the brand actually know their own cars?
 

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This unfortunately is typical of Audi main dealers. My local dealer, from which I bought both the A3 Sportback (1.4TFSI) and the Q3 (2.0TFSI) phoned and emailed me twice on separate occasions trying to book one car or the other in for cambelt and water pump changes based on their customer records and the service histories. Good, conscientious customer service one may think...until you realise that NEITHER CAR IS FITTED WITH A CAMBELT! - they both have timing chains FFS. :rolleyes:
 
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When I'm feeling more generous I do feel for the VAG dealers as the manufacturers introduce engines, well in fact technology generally, enhance it and then supersede it with something different that maybe fundamentally similar or totally new every 3 or 4 years so it must be a complete 'mare to even nibble the edges of with any degree of certainty.

The definitive answers would probably come from the parts department because equipped with a VIN number they'll be able to determine the parts required - and where the items are located.
 

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Something to consider on chain driven camshaft engines. Although the antifreeze 'strength' can be tested, the corrosion inhibitor properties will deplete over time so it's worth changing the coolant at some point, mainly as a preventative measure.
In addition, water pumps don't last forever and VAG pumps were known for the impeller coming loose on the shaft. Not sure if that's been fixed but plastic impellers were known to 'grow' over time causing the bore to expand.
There are no hard and fast rules but I'd be changing the coolant and probably the water pump after 6 or 7 years max

Cheers Spike
 
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Thanks for your reply, yes I called the specialist back who explained the water pump is on the other side of the engine so should only be changed if it actually needs it. I've been quoted £370 all in by the nearest VAG specialist using Audi parts and they're able to update the online service record - I'm going to go ahead with this.

This begs the question - why are my local main dealer insisting I change the water pump too - do they not know their own cars?
I have been advised to do water pump at same time as belt by my mechanic, whilst it is off do it on my 2013 Q3 67k miles
 

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Discussion Starter · #13 ·
What engine do you have?
 
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