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Just had a phone call from my local Audi dealership saying I need to book my car in for a cam belt change. I've a 2l diesel Q3, not quite done 30,000 miles and just turned 4. Never have I had a car this age or mileage before which has required this work. Is it really necessary or just another Audi money spinner in the guise of customer service?
 

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I can't find a service schedule for your particular model but generally Audi recommend checking the cam belt every 40,000 miles and replacing it at 80,000 miles - check your user manual for details. There may be a recommendation to attend to it every 4 years but I can't be definitive on that.

Other members may have more detailed information but I think the dealer is trying to generate business.
 

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Thanks, my service book is lost in a pile of paperwork after I took it in from the car after the MOT (I don't think they even stamp pages anymore). I need to make the effort to find it! The comp says it needs a service in 27 days or 8000 miles (not confusing at all). I think I will take it to the local VW specialist, much easier to get to and have found they are more honest about the actual work that needs to be done than dealership.
 

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Our dealer thinks that it should be changed every 5 years or 60k miles. To confuse things, my Audi Service Schedule book says every 133K miles with no time limit for a 2.0TDI. It sounds like each country sets its own schedule for these things. Like Gromit says, I would get the belt checked but not necessarily changed. That can be a little hard as its way down into the engine bay with lots of things in the way.Sounds like a little money earner for the dealer.
 

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Just checked my messages again and they are having me on, it's for a different reg of car. Glad I questioned it as it's £495 that I don't have right now.
Also just noticed that the service book is now "digitally stamped". Another way to tie customers in to the dealership network methinks. Does this include/exclude the VW/Audi specialists that are not dealerships?
 

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Dragging an old topic back, I've just had the same call.
Car is just 5 years old and 24,000 miles!!! 2.0 TDI S Tronic..

I have never had to replace a cam belt in 40 years of car ownership from new cars up to 65,000 miles and from new to 8 years old.

If they mean ‘toothed belt' (appalling description) then it does indeed just say 133,000 miles and no time.

I do have the cash to do it but this seems an insanely short timescale.
I will be going ‘indie' anyway but is the website more definitive than the service book when it comes to service records?
The 133k divided by 5 years means an expectation of 26,600 miles a year. I'm confused.
 
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I can't afford not to do it so will get it sorted after the indie service next week as he can't do it at the same time.
 

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if you can get it done at £495 go for it when it is due. I just paid £649
 

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Grumbleweed said:
if you can get it done at £495 go for it when it is due. I just paid £649
If £649 included a new water pump and anti freeze, the price is about right.Both these 'extras' are worth changing asI'd not risk either doing their job for another 5 years

Cheers Spike
 

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Mine is being done next month but I'm not taking it anywhere near an Audi dealership.
 

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I was in at my local Audi Dealership today, so I asked about the cambelt change interval - They assured me that it only needed to be changed at 210000km with no time limit. This also concurs with my service book.


I also asked about the frequency of changing coolant, as my service book does not specify it ever needing changing - just checking concentration and level periodically. My Audi Dealer again said that was correct !
 

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My daughter has an A5 Sportback with the CGLC 2.0L diesel. She phoned the local Audi dealer about 3 weeks ago, and they told her it didn't need changing until about 130,000 or 12 years. Last week it went in for a recall, during which they said that the cambelt was overdue a change (it has done 60,000) and upon inspection looked "slightly frayed". "Would you like us to change it while you are in @ £649?". "No thanks" was her reply, and got our tame local workshop to do it for £300 all-in, including the water pump.
 

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Extract from Audi website:

"The cam belt is one of the hardest working components in an engine. Made from a rubber based compound that deteriorates with time, it should be checked and replaced every five years or as per the mileage specified in your Audi service schedule – whichever comes first."
 

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I recently posted the following on a Cam Belt thread. I took the dealer to court and won. The dealer was ordered by the court to pay for the replacement cam belt. They were just trying to rip off a pensioner! Why do so many Audi owners accept the change made to the spec of the product after the purchase? If the Service Schedule at point of sale states a replacement mileage WITH NO TIMESCALE, take them to court. The liability if you lose is capped. In Scotland it is called a Simple Procedure.

Hi Kay
I had the same problem with Audi. My car had the same issue at 32k miles. The Service Schedule supplied with the car stated 133,000 miles for replacement with no timescale noted. (The Service Schedule also had the illegal emissions noted, affecting millions of AUDI/VW customers and fixed at Audi’s expense). I resented this ‘recommendation’ by Perth AUDI as I had raided my pension fund on retirement to buy a new, reliable car as I needed it to travel from Scotland to London to visit family. I contacted Citizen’s Advice and Trading Standards after AUDI Germany, Audi UK and the dealer, Perth Audi, refused to replace what I obviously considered to be a defective cam belt. I had the Audi spec cam belt replaced at a local garage (at a cost much less than Audi). I then took them to court to recover this cost and the Managing Director of Perth Audi settled the cam belt replacement cost at the court, before going to a full evidence hearing, but not before I had to travel to Perth Sheriff Court. At the court before settling, this disgraceful individual, in my opinion, spoke to the blonde lady sheriff and mentioned, by name, other members of the legal profession in Perth, presumably other sheriffs, judges and senior legal figures, who were “satisfied customers” of Perth Audi! This was, I assume, an attempt to influence the local court officials.

Incidentally, when I made my complaint to Audi UK at Milton Keynes, the Customer Service Manager, Executive Office, emailed me rejecting my complaint but made the following extraordinary statement and I quote: “The mileage replacement recommended by Audi AG is not always relevant to conditions experienced by Audi customers in the UK”!
I wonder if all the Audi owners in the UK realise their cars are presumably ‘not fit for purpose’!

If the Service Schedule provided to you at the point of sale does not mention a timescale, only a mileage, I would have a go to have them replace the cam belt at their expense. I am quite sure that Audi UK Customer Services and AUDI Germany Corporate Responsibility will remember my correspondence.
Good luck.
DJM
Q3 TDI Quattro 177PS S-Tronic
 

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Cam belt change.

I have just received an email from the customer relations manager at Audi UK.

The cam belt change is purely a recommendation from Audi to ensure your vehicle is operating at its optimum capability and therefore not mandatory.

This email was the result of long and tedious discussions with Audi which originally started with "its essential that it is replaced at recommended intervals" to the comment you see above.

My 5 year old 21,000 mile Q3s service schedule states 133,000 miles with no mention of a time limit and that's good enough for me.

Roger
 
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Just had a phone call from my local Audi dealership saying I need to book my car in for a cam belt change. I've a 2l diesel Q3, not quite done 30,000 miles and just turned 4. Never have I had a car this age or mileage before which has required this work. Is it really necessary or just another Audi money spinner in the guise of customer service?

Mine has reached 4 years and the last service the timing belt was changed , I believe it comes in a kit form including waterpump

I think they recommend 5 years which I think in this day and age is far too early would be interesting to know what VW recommend on their cars fitted with the same engine.
 

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Cam belt service

Cam belt service
Just looking at getting a Q3 Audi service dept just stated 5 yrs or 140k miles
 

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Welcome to the forum.

5 years is the relevant bit as no-one except a rep is likely to do 60k plus miles a year.
I think the mileage bit has actually been deleted from Audi’s online service guide but it still might be in your service book if it’s a used car.
Don’t know about more recent cars though but doubt they would be any different.
 

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Hi, welcome to the club!


Just make sure that your Q3 actually HAS a timing belt - the 2.0 TFSI has a chain instead. This is something that my local Audi main dealer seems to be incapable of recognising as they recently tried to persuade me to book the car in for a belt change.
..
 
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