[Charlie1995]

Hi all,

Ive recently returned from the dealership for a restarting MMI, They have done a software update, but today it has done it again, its almost every journey, about 10-15 mins in and it will restart and just show "loading user information, please wait". Does anyone have any suggestions on this? A workaround perhaps? Im going to call the dealership back because it is not ideal for this to be happening all the time. Ill attach some photos of the screen that I have captured.

Thank you

 

[RSQ3John]

Welcome to the club Charlie - wish your 1st post was on something more positive.

You are not alone, another member has the same issue: 2020 Q3 MMI infortainment system keeps rebooting whilst...

 

[Beth1203]

I also have this problem in my Q3 Sport and can see many others have too. I’ve booked in at my dealership but they can’t see me until end of Sept! (Over a month from now). It’ll be interesting to see how this mass problem is resolved …

 

[Jalees]

I also have this problem in my Q3 Sport and can see many others have too. I’ve booked in at my dealership but they can’t see me until end of Sept! (Over a month from now). It’ll be interesting to see how this mass problem is resolved …

Meanwhile for you to read.
One of the members did try factory reset and looks like it has helped them not a permanent solution I think maybe they can share more details if it's working alright till now.

MMI rebooting. Random messages pop up whilst driving.

I have a new Q3 and from the outset have had problems with the MMI system. To start with, I could not load myself as a user - this was tried in front of the dealer but I still took the car. The next morning I managed to load it and this was start of problems. My wife cannot add herself as a user...

www.q3ownersclub.co.uk

Like John mentioned you can try factory reset instructions using below link if you wish.

2020 Q3 MMI infortainment system keeps rebooting whilst...

I just received my branded new audi q3 two days ago and I was so happy. Until I drove it yesterday and the MMI infotainment system suddenly decided to reboot. I went from looking at the navigation screen in the cockpit to seeing a black screen with the words initialising system and then loading...

www.q3ownersclub.co.uk

Thanks.
KJ

 

[Graham’s]

Hi all,

Ive recently returned from the dealership for a restarting MMI, They have done a software update, but today it has done it again, its almost every journey, about 10-15 mins in and it will restart and just show "loading user information, please wait". Does anyone have any suggestions on this? A workaround perhaps? Im going to call the dealership back because it is not ideal for this to be happening all the time. Ill attach some photos of the screen that I have captured.

Thank you

Have the same problem with mine still awaiting a fix from Audi. Have you tried logging in as a guest it does work but you it’s not a fix but you can use the satnav without it rebooting.

 

[IB_1]

This is happening to my wife’s 2021 SLine Q3 too. It’s been back to the dealer for a full factory reset and upgrade- the paperwork showed that it was done under the warranty but would be £720 if chargeable - but it’s happening still.

we visited her sister last week, just over an hour each way and it happened 7/8 times each way, and the “sos button not working” error appeared too.

I’ve contacted the dealer and they’ve agreed that it needs sorting. They’re taking it in and checking everything out, including checking for dodgy connections. It’s going to be with them for at least 4 days.